ChipStars Online Casino Privacy Policy

At ChipStars Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our website at chipstars.bet, create an account, or use any of our services. By using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

1. Who We Are

ChipStars Online Casino is operated by TRICKLESS NV, a company registered in Curaçao (Registration No. 160941), with its registered office at Zuikertuintjeweg Z/N, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/139/0125, under the National Ordinance on Games of Chance. Our billing agent is DIGITAL CRYPTO PAY SP z o.o. (No. 0001086250), located at Melomanow St 10/103, 00-723 Warsaw, Poland, and our payment processor is Power Gaming Ltd (C77981, Malta). As the data controller, we are responsible for your personal information and how it is handled.

2. Information We Collect

When you register and use our ChipStars Casino services, we may collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, ZwI7$C$tq8e!SV4N, and account preferences
• Identity documents submitted for KYC verification (passport, ID card, proof of address)
• Payment details, including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
• Communications you send us via live chat or email at support@chipstars.bet

2.2 Information We Collect Automatically

• IP address, browser type, device type, and operating system
• Session duration, pages visited, and clickstream data
• Transaction history, deposit and withdrawal records, and gaming activity
• Geolocation data to enforce our restricted territory policy
• Cookies and similar tracking technologies (see our Cookie section below)

3. How We Use Your Information

Here at ChipStars Online Casino, we use your personal data for the following lawful purposes:

• To create and manage your player account and verify your identity
• To process deposits and withdrawals via methods including Visa, Mastercard, Skrill, Neteller, Mifinity, Jeton, and cryptocurrency
• To comply with our KYC and AML obligations, including enhanced due diligence for monthly withdrawals above certain thresholds
• To provide 24/7 customer support via live chat and email
• To deliver promotional offers, including our welcome bonus, cashback, rakeback, and free spins offers
• To operate our VIP and loyalty programme and personalise your experience
• To detect and prevent fraud, money laundering, and responsible gaming concerns
• To fulfil our legal obligations under applicable gaming and data protection legislation
• To improve our platform, games library, and mobile app performance

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to perform our obligations under your account agreement
• Legal obligation — to comply with KYC, AML, and gaming regulations
• Legitimate interests — to prevent fraud, improve our services, and ensure platform security
• Consent — for marketing communications, which you may withdraw at any time

5. Cookies and Tracking Technologies

Our ChipStars Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site usage. We use the following types of cookies:

• Essential cookies — required for the site to function, including session management and login authentication
• Analytics cookies — help us understand how players interact with our platform
• Marketing cookies — used to deliver relevant promotions and track the effectiveness of our campaigns
• Preference cookies — store your language, currency, and display settings

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ChipStars Casino login process and other features of our site.

6. Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with:

• Payment processors and financial institutions required to complete your transactions
• Identity verification and KYC service providers
• Game software providers from our network of 110+ partners, including Pragmatic Play, Evolution, and NetEnt
• Regulatory authorities and law enforcement bodies when legally required
• Our billing agent and payment processor as identified in Section 1
• IT and cloud service providers who support our platform infrastructure

All third parties we engage with are contractually required to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Gaming and financial records are typically retained for a minimum of five years following account closure, in accordance with our licensing obligations. We will securely delete or anonymise your data when it is no longer required.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate information
• Right to erasure — to request deletion of your data where no legal obligation requires us to retain it
• Right to restrict processing — to ask us to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — at any time, where processing is based on your consent

To exercise any of these rights, please contact us at support@chipstars.bet. We will respond to your request within the timeframe required by applicable law.

9. Security of Your Data

We at ChipStars Online Casino implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, secure server environments, access controls, and regular security audits. However, no method of transmission over the internet is entirely risk-free, and we encourage you to use strong ZwI7$C$tq8e!SV4Ns and keep your account credentials confidential.

10. International Data Transfers

As an international operator, we may transfer your data to countries outside your home jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place — including standard contractual clauses or adequacy decisions — to maintain the protection of your information.

11. Minors

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the account.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or data practices. We will notify you of material changes by posting the updated policy on our website. Your continued use of our services following any update constitutes your acceptance of the revised terms. We encourage you to check this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data, please do not hesitate to reach out to our team. You can contact us via:

• Email: support@chipstars.bet
• Payment enquiries: payment@chipstars.bet
• Live Chat: Available 24/7 directly on our website at chipstars.bet

We are committed to addressing your privacy concerns promptly and transparently. At ChipStars Online Casino, your trust matters to us, and we will always strive to handle your personal information with the highest standards of care and integrity.